Two of the pages you’ll use most in the parent portal are Schedule and Messages. Schedule shows the lessons coming up; Messages is your direct line to the teaching studio.
Where they live
| Page | What it’s for |
|---|---|
| Schedule | Your upcoming lessons — day, time, teacher and location. |
| Messages | Your conversation thread with the studio. |
On a phone these sit on the bottom tab bar alongside Home and Invoices.
Your schedule
Schedule lists every upcoming lesson so you always know what’s next. Each entry shows the date and time, who’s teaching, and where.
Whether you can reschedule or cancel a lesson yourself depends on your studio’s policy — every studio sets its own rules:
- Some studios handle all changes themselves, so you’d send them a message to ask.
- Others let you cancel or reschedule directly, within limits they choose — for example, only with a set amount of notice (say, 24 hours).
If self-service changes are switched on, you’ll see the option on the lesson itself. If you don’t see it, that simply means your studio prefers to manage changes for you.
Good to know Notice periods and cancellation rules are set by your studio, not by LessonLoop. If you're unsure what applies to you, the quickest thing is to ask them in Messages.
Your messages
Messages is one continuous thread between you and the studio — a calmer, more reliable place than email or texts for anything to do with lessons.
- Open Messages from the menu (or the bottom tab on a phone).
- Type your message and send it.
- Replies appear in the same thread, and you’ll be notified when the studio responds.
Use it for anything you’d normally ring or email about: letting them know a student will be away, asking to move a lesson, or following up on practice. Keeping it all in one thread means nothing gets lost and the studio has the full picture.
Was this out of date or unclear? Tell us — we keep these guides matched to the live app.