Help Centre

How can we help?

Clear, up-to-date guides for every part of LessonLoop — written against the live app.

Getting started

Sign up, set up your studio, and run your first lesson-to-payment.

  • Welcome to LessonLoop
  • Find your way around LessonLoop
  • Your first week with LessonLoop
  • Set up your studio (guided setup)
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Calendar & lessons

Book one-off and recurring lessons, reschedule, and handle clashes.

  • Use the calendar
  • Set up recurring lessons
  • Run an online lesson (add a Join link)
  • Reschedule or cancel a lesson
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Attendance & make-ups

Take the register, mark absences, and offer make-up lessons fairly.

  • Take the register
  • Catch up on unmarked lessons
  • Make-up credits explained
  • Rebook a make-up
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Students & enquiries

Add students and guardians, import your roster, and track enquiries.

  • Add a student
  • Import your students from a spreadsheet
  • Student profiles and notes
  • Track enquiries (your pipeline)
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Billing & getting paid

Connect card payments, run billing, record payments, and chase overdue.

  • How billing works in LessonLoop
  • Set up card payments
  • Create and send invoices
  • Record a cash or bank payment
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Reports & finance

The thirteen reports, expenses and mileage, and your Xero sync.

  • The reports
  • Track expenses and mileage
  • Connect Xero
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Settings & your account

Where every setting lives, your organisation, plan, profile and data.

  • Where every setting lives
  • Your organisation details and branding
  • Your plan and subscription
  • Your profile and security
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For parents

Using the parent portal — paying, schedules, practice and messages.

  • Using the parent portal
  • Pay an invoice
  • Log practice and track progress
  • Your schedule and messages
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LoopAssist

Your built-in assistant — what it can do, and how to ask it well.

  • What is LoopAssist?
  • Ask LoopAssist anything
  • Connect your own AI assistant
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Still stuck?

Two faster ways to an answer.

Ask LoopAssist, in the app

Your built-in assistant answers “how do I…” questions in plain English, right where you’re working — tap the sparkle in the top bar.

Open LessonLoop

Talk to a human

Real people who run music schools. We usually reply the same working day.

Contact us