A make-up credit is what a student earns when they miss a lesson for a reason your studio chooses to honour. The credit can later be rebooked into an open slot, so the student gets the lesson back without you having to track it by hand. Whether a credit is earned at all — and what it’s worth — is decided entirely by your policy.
How a credit is earned
When you take attendance and mark a student absent, you pick an absence reason. Each reason carries its own rule:
- Is it eligible? Some reasons earn a make-up credit (for example, illness with notice); others don’t (for example, a no-show).
- Is the slot released? An eligible reason can free up the original time so it can be offered to someone else.
- Is there a cap? You can limit how many credits a student earns per term, so a recurring absence doesn’t accumulate endlessly.
If the reason is eligible and the student is under any cap, a credit is created and appears on the student’s profile, ready to rebook.
What a credit is worth
The value of a credit comes from your rate card — it reflects the price of the lesson that was missed, so the make-up carries the right value when it’s rebooked or invoiced. You don’t set a figure per credit; it follows the rate.
When a credit expires
Credits don’t last forever. Each one expires after the period your policy sets — you choose how many days a credit stays valid for, so unused credits don’t quietly pile up. A credit’s status shows on the student’s profile, so you can see at a glance whether it’s still available, used or expired.
Where you set the policy
All of this — eligible reasons, slot release, per-term caps and expiry — is configured in one place.
| What you’re setting | Where it lives |
|---|---|
| Eligible absence reasons, slot release, caps, expiry | Settings → Organisation → Make-up credit policy |
| Lesson prices that set each credit’s value | Settings → Advanced → Rate cards |
Good to know A make-up credit is earned when a student is absent. The Make-ups page in the sidebar is where you rebook those credits into open slots — see Offer and book a make-up.
What happens next
Once a credit exists, you (or the parent, if self-booking is on) rebook it into an open slot. The credit is simply redeemed against that lesson. For the step-by-step, see Offer and book a make-up.
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