When a family hasn’t paid by the due date, the invoice becomes overdue. LessonLoop chases for you — it sends reminders automatically on a schedule you set once. Here’s how to see who owes you and how the reminders work.
See what’s overdue
Overdue invoices have their own tab on the Invoices list.
- Open Billing & Finance → Invoices in the left sidebar.
- Select the Overdue tab.
You’ll see every invoice past its due date, with the family, the amount outstanding and how long it’s been overdue. Open any invoice to see its full history, record a payment, or take other action.
Where it lives The Overdue tab sits alongside All, Draft, Sent, Paid and Void on the Billing & Finance → Invoices page. Invoices and Reports live inside the Billing & Finance group, not at the top level.
Reminders are automatic
You don’t have to send chasers by hand. LessonLoop runs a reminder schedule for your whole studio: once an invoice falls overdue, it sends polite reminders at the intervals you’ve chosen, and stops as soon as the family pays.
Each reminder goes out on the best channel that family accepts — for example email, or WhatsApp where they’ve opted in — so it’s more likely to be seen.
Set the reminder schedule
The schedule is configured org-wide:
| What | Where |
|---|---|
| Reminder / dunning schedule | Settings → Communications → Notification preferences |
- Open Settings, then choose Communications.
- Go to Notification preferences.
- Set when reminders are sent (for example, on the due date, then a few days after) and turn them on.
These settings apply to every family, so you set them once and let them run.
Message everyone who owes you (all at once)
As well as the automatic reminders, you can send your own message to every overdue family in one go.
- On Billing & Finance → Invoices, open the Overdue tab.
- Select Message debtors.
- The message composer opens, already aimed at the families with overdue invoices — you’ll see how many families it’ll reach and the total amount owed.
- Choose In-app (lands in their LessonLoop inbox) or Email, write your message once, and send.
You can also reach this from Messages → Message a group, where you can target families other ways too — everyone, by a child’s status, by teacher, or by location.
Service message vs marketing Chasing overdue fees is a service message — it reaches everyone, because it's about their account. If you're instead sending a newsletter or a promotion, switch the type to Marketing: that only goes to families who opted in, and every marketing email includes a one-click unsubscribe. The composer tells you how many were skipped.
Turning on email Bulk email sending is switched on per studio and is off until you turn it on (so you can send a test to yourself first). Until then, bulk emails wait in a queue and in-app messages still deliver straight away.
Need a one-off nudge?
If you’d rather send a personal message to a particular family, your AI assistant can help. Open LoopAssist from the sparkle in the top bar and ask it to draft a friendly payment reminder — it’ll write the message ready for you to review, adjust and send.
Add late fees (optional)
If you charge for late payment, you can have LessonLoop apply a fee automatically once an invoice is overdue. See Late fees — they’re set up in Settings → Billing & subscription → Late fees.
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