Good teaching earns kind words; the hard part is asking for them. LessonLoop asks for you — quietly, from the family portal, once a family has enough lessons behind them to have an opinion worth having — and puts the reviews you choose on your booking page.
Where it lives
Open the Growth group in the left sidebar and choose Reviews, or press ⌘K and type “reviews”. Owners and admins read and approve; a teacher who opens the page sees Your reviews — the approved reviews about them.
Reviews arrive with the Termly operator milestone — reach Running weekly, then create a term or complete a second billing run — and you can bring it forward at any time from Grow.
How a review is asked for
You don’t chase anyone, and LessonLoop never emails a family to ask. Once a child has eight completed lessons with a teacher and their family hasn’t reviewed that teacher yet, a card appears on the family’s portal Home: How are lessons with {teacher} going? One card at a time, the teacher with the most lessons first; Maybe later puts it away for a fortnight. The invitation goes to the child’s parent or guardian.
The family gives a star rating, adds a comment if they like, and chooses whether you may feature it publicly — the box is off unless they tick it. Under the comment, the portal asks them to leave out their child’s name and anything private, because a featured review appears word for word.
You decide what’s shown
Every review lands as Pending, and LessonLoop tells you — A family left a review — with a link to the Reviews page. From there:
- Approve — the teacher can now see it under Your reviews. If the family allowed featuring, LessonLoop first asks Feature this review on your booking page? and reminds you to check it names no child. Choose Feature it and it goes on the page, and the family is told their review is now on your studio’s page.
- Hide — kept, but shown to no one. You can hide a featured review at any time.
- Restore — bring a hidden review back.
A review is public only when both things are true: the family ticked the box, and you approved it. A review the family kept private shows as Approved (private) and never leaves the studio.
What your booking page shows
Featured reviews appear under What families say on your booking page and in the enquiry widget — the newest six, each signed A parent, about {teacher’s first name} · {month}. The reviewer and the child are never named. When there are more than six, the page says so: Showing the latest 6 of 11.
Your rating — 4.8 · 12 reviews — appears once three reviews are featured. With one or two, the words show and the number waits, so a single five-star review never poses as an average. The same rule applies to the per-teacher averages on your Reviews page: an average once three are approved, a count until then.
Families stay in charge of their words
A family can change or remove their review at any time from their portal Home (Change / Remove, with a check before removing) — a removed review leaves your Reviews page and your booking page together, and they can leave a new one later. Reviews are grouped By teacher; some arrive as just a rating with no comment, and the page says so rather than showing an empty quote.
Nothing to see yet? That's normal early on: families are invited only after a real run of lessons, and the rating waits for three featured reviews. The invitation waits until there's a relationship to comment on.
Who can do what
| Owner · Admin | Teacher | Family | |
|---|---|---|---|
| Approve, hide or restore a review | Yes | No | No |
| See every review, pending included | Yes | No | No |
| See approved reviews about themselves | Yes | Yes | — |
| Leave, update or remove a review | No | No | Yes, from the portal |
Was this out of date or unclear? Tell us — we keep these guides matched to the live app.