Closing a day before you’ve booked anything is housekeeping. Closing a day when forty lessons are already on the calendar is a decision about people’s money — so LessonLoop treats it as one, and shows you the whole consequence before anything happens.
Where it lives
Settings → Organisation → “Closure dates” — the same place you add half terms and bank holidays. See set your terms and closure dates.
See what it would do first
Add the closure and LessonLoop works out its impact before committing anything: which lessons fall inside it, which families are affected, and what each one would be owed under your make-up credit policy.
Read it before you confirm. This is the moment to notice that the day you’re closing is the day the Grade 5 group meets, or that one teacher loses a full afternoon.
What happens when you confirm
Confirming does the whole thing as one action, so you can’t end up half-closed:
- The closure is recorded.
- Every affected lesson is cancelled.
- Make-up credits are issued. A closure is the studio cancelling, and a studio cancellation always returns the value to the family, whatever your rules say about late cancellations by parents.
- Credits that were reserved against those lessons are released, so nobody loses one they’d already spent.
- Only then are families told — and each family is told what actually happened to them, not a generic notice.
There’s no automatic rescheduling. The lessons are cancelled and credited; rebooking happens the usual way from Make-ups.
When it refuses, and why
A closure refuses rather than half-applying in three cases, all of them protective:
- Something changed while you were looking. If lessons moved between the preview and your confirmation, the whole application is refused so you can look again at the real numbers.
- The closure already exists. Adding the same day twice is declined rather than cancelling everything a second time.
- It’s too big to do in one pass. A closure touching more than 200 lessons is refused rather than applied half-way. Split it across days, or ask support to run it for you.
A closure on a day with no lessons is just a date in your calendar — it saves immediately, with nothing to preview and nobody to tell.
Why a term sometimes won’t let you move its dates
Closures aren’t the only thing with consequences. A term that has already been billed, rolled forward with the Term Planner, or used for a continuation round won’t let you change its dates. Its dates are baked into invoices already sent and lessons already created, and quietly moving them would make those disagree. You can still rename it.
If the dates really are wrong, the honest route is to correct the downstream work — void and reissue the invoices, adjust the lessons — rather than move the term underneath them.
Was this out of date or unclear? Tell us — we keep these guides matched to the live app.